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ACM CSCW 2000 - User experience of CLIVE/mbanx solution (2000)
The video illustrates how a customer logged in from home over a single phone line to a web-based internet banking self-service can invoke human assistance on demand using a customer...

Genre: Educational
Keywords: CSCW; Clive; communcation; IBM Research; Bank; computer-supported cooperative work;
Duration: 00:08:11
Popularity (downloads): 487
 

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